If you have questions after reviewing the policies below, please contact our Box Office at 1 (833) 964-6337, or email tickets@tafelmusik.org.

Please note that live concerts at Jeanne Lamon Hall are subject to Tafelmusik’s Health and Safety Policy, as well as the policies of the venue. Please click here to find out more.

Please also note that live concert ticket information refers to performances at Jeanne Lamon Hall, Trinity St-Paul’s Centre. Please contact the appropriate venue for information about concerts in other spaces.

Live Concerts

Payment is processed upon receipt of order. It is the responsibility of the ticket holder to check your ticket for the correct performance, day of the week, and start time. Program and artists are subject to change without notice, single ticket prices are subject to change. For information on ticket returns, please see below.

Tafelmusik regrets that it cannot accept conditional orders, and all subscription seating requests are subject to availability and are not guaranteed. Unauthorized re-sale of tickets is prohibited, and may result in tickets becoming void without notice. Tafelmusik is not responsible for tickets purchased through any unauthorized sales channel, and such tickets cannot be honoured.

All ticket prices include HST and 2022/23 single tickets are subject to a $4.00 service fee. Accepted methods of payment are: Visa and Mastercard.

2022/23 subscription packages are subject to a $10.00 per package processing fee. This fee will be waived until the Early Bird deadline on May 24, 2022.

Conditions of sale: Ticket holder acknowledges and agrees to assume all risks incidental to any event for which this ticket was issued, whether occurring before, during, or after such event. Due to the nature of digital performances, it is not possible to predict when technical difficulties may occur. Please read our Technical Support Disclaimer for information on technical support.

Tafelmusik reserves the right to refund the purchase price and refuse admission or expel from the premises without refund any person whose presence or conduct is deemed objectionable. Please see our Patron Code of Conduct, found here.

Upon completion of your order, you will receive an order confirmation by email.

Single Tickets

Mobile tickets are sent by email, which you will be required to scan for entry into the concert. If you would like to receive a Print-at-Home ticket or pick up a physical ticket from the Box Office, please select this option during checkout or contact the Box Office. It is recommended you arrive at least one (1) hour before the concert begins to pick up your ticket(s).

Subscription Tickets

Details about subscription tickets will be sent by email in August, 2022

We are pleased to offer the following options to all buyers feeling unwell who are not able to attend a performance or give their ticket to a friend. Please note you must contact the venue Box Office before the performance has begun to return your tickets.

Ticket Donations

We are delighted to offer this option, as Tafelmusik is a charitable organization which relies on donations to remain sustainable. You will receive a tax receipt for the amount of your ticket.

On Account

The value of your ticket will be placed on your Tafelmusik account for future use. You can use these funds to make purchases online (please note you must be logged into your account to use these funds online) or by contacting the Box Office

Banking Your Tickets (2022/23 Subscribers only)

Subscribers who are unable to attend a performance may request their tickets be moved to another performance in their subscription series so they can bring guests to another concert. This means if you have two tickets to one performance, you may bank them and have four to another performance. Subject to availability and specific seats not guaranteed. Ticket banking only available for main season performances at Jeanne Lamon Hall (excludes Messiah). Please contact the Box Office for more information.

Refund

Refunds will be made available upon request.

2022/23 Subscribers are able to exchange their tickets for free. Please see the Subscriber Benefits section below for information on subscription ticket exchanges.

2022/23 Single ticket exchanges are available for a $5.00 fee. Single tickets may only be exchanged into another date of the same program.

Exclusions and requirements

Exchanges are available for 2022/23 main season live concerts at Jeanne Lamon Hall only (excludes digital concerts). The intention is that exchanges will be used for a different date within the same concert run. The exchange request must be received by the Box Office at least two business days prior to the original concert date.

Exchanges are available for a $5.00 fee if into the same seats/section, subject to availability. Ticketholders will be charged the difference in ticket value (if any) between the tickets held and the tickets for the desired performance. Exchanges made into lower-priced sections or performances will not receive a refund. To exchange your tickets:

  • Call: 1 (833) 964-6337
  • Email: tickets@tafelmusik.org
  • Visit: 427 Bloor Street W

Digital tickets may not be exchanged.

All performances at Jeanne Lamon Hall are subject to Tafelmusik’s Health and Safety Policy. For health and safety information about other venues, please visit our Venues page.

Flash photography and video/sound recording of any kind, including from a cell phone, is prohibited.

In consideration of those with allergies or sensitivities, please refrain from wearing perfume, cologne, or other scented products.

With the exception of water, food and beverage are not permitted in Jeanne Lamon Hall. We encourage you to bring a reusable container for water. For the food and beverage policies of other spaces, please visit our Venues page.

All audience members must abide by Tafelmusik’s Patron Code of Conduct, found here.

Most of our concerts are recommended for children age 8 and above. Free and family specific performances may be created for younger children—please check concert pages for details.

For live concerts, all patrons, including children, must have a ticket for the performance. Children 15 years of age or under must be accompanied by and sat next to by an adult. Children should be able to sit quietly through the performance. Babes-in-arms will not be admitted.

For the safety and comfort of all patrons and performers, latecomers are not permitted to enter the hall or be seated unless there is a suitable break in the performance. Late entry is at the discretion of the Front of House Manager.

Tafelmusik is committed to honouring published performance schedules, and all performances will proceed as scheduled, regardless of weather conditions. During inclement weather, please allow for plenty of extra travel time, and consider using public transit.

Trinity-St. Paul’s Centre

Everyone is welcome to enjoy music at Trinity-St. Paul’s Centre, Jeanne Lamon Hall, and as such we want to ensure that all visitors, patrons, and employees have equal access.

Tafelmusik staff are committed to making every patron’s concert experience outstanding. Please contact the Tafelmusik Box Office at 1 (833) 964-6337 to advise us of your needs in advance of attending a performance. The venue is wheelchair accessible via a ramp on Bloor Street, and the Box Office includes an accessible ticket counter. There is no elevator in the building, but accessible seating is available on the ground floor. A barrier-free, gender-neutral washroom, which includes a motorized door, is available for use on the ground floor.

Limited Mobility

Trinity-St. Paul’s Centre, Jeanne Lamon Hall is wheelchair-accessible via a ramp at our Bloor Street entrance (north side of the building). There is no elevator in the building, but accessible seating is available on the ground floor for patrons with limited mobility and their companion (to book this accessible seating, please contact our Box Office at tickets@tafelmusik.org or 1 (833) 964-6337. A barrier-free, gender-neutral washroom, which includes a motorized door is available for use on the ground floor. Trinity-St. Paul’s Centre also owns a wheelchair for use within the building. Staff are available to assist you when needed; please just inform us and we are happy to help.

Service Animals and Support Persons

Service animals are welcome in all parts of our premises that are open to the public. Special seating is also available for disabled patrons arriving with a service animal or a companion. The ticket price for a support person will be discounted by 50%. Please contact the Box Office for arrangements.

Allergies and Sensitivities

We ask that all visitors and employees be considerate of others who may have allergies and/or multiple chemical sensitivities and refrain from wearing perfume and cologne, or other scented products. Staff can accommodate patrons with allergies by switching their seats at the concert.  Please inform the staff on duty of your needs in case of a problem.

Communication

For patrons who are blind or have vision impairment, program notes can be sent in Word format to those equipped with screen reader software. Please contact us at feedback@tafelmusik.org or 1 (833) 964-6337 for this service. Please note that all program material is available approximately one (1) week before the concerts in Word format.

MEDICAL EMERGENCIES and FIRST AID

Please notify a staff member immediately upon needing any assistance. Trained professionals from St. John Ambulance are present at most Tafelmusik concerts at Trinity-St. Paul’s Centre, Jeanne Lamon Hall, and have training in First Aid, Cardio-Pulmonary Resuscitation (CPR), and have access to an Automated External Defibrillator (AED).

Other Venues 

Please visit [venues page] for complete details on other venues.

Koerner Hall:

Accessible seating is available on the orchestra and first balcony levels, and may be purchased online, by phone, or in person. For more information, please visit Accessibility | The Royal Conservatory of Music (rcmusic.com) or call the Weston Family Box Office at (416) 408-0208.

Massey Hall

Massey Hall can accommodate patrons in wheelchairs, with walkers and scooters. Please inform the ticket seller of any accessibility accommodations needed when you purchase tickets. Massey Hall also offers an advance seating service; FM systems for those who are hard of hearing, and Obus Forme back supports. For more information, please visit  Accessibility | The Corporation of Massey Hall & Roy Thomson Hall (mhrth.com) or call 416-593-1247

For information about the accessibility policies of other venues where we perform, please contact the Box Office at tickets@tafelmusik.org or 1 (833) 964-6337 or contact the venue where the concert is being held.

Subscription Handling Fee

All subscription packages are subject to a $10.00 per subscription processing fee.

Subscription orders placed on or before May 24, 2022, will have the $10.00 per package processing fee waived.

Subscriber Ticket Exchanges
Subscribers can exchange live concert tickets for free as a benefit of subscribing. The definition of an exchange is into any concert or day that is different from the series originally purchased.

Exclusions and requirements
Exchanges are available for main season live concerts at Jeanne Lamon Hall only (excludes digital concerts). The intention is that exchanges will be used for a different date within the same concert run. Exchanges to different concerts are subject to availability and some exclusions apply. Subscription tickets and the exchange request must be received by the Box Office at least two business days prior to the original concert date.

Exchanges are free if into the same seats/section, subject to availability. Subscribers will be charged the difference in ticket value (if any) between the tickets held and the tickets for the desired performance. Exchanges made into lower-priced sections or performances will not receive a refund. To exchange your tickets:

Early Access to Messiah

Subscribers can add on single tickets to Messiah at an exclusive discount of %15 off regular prices (excludes C and D sections) before they go on sale to the public. This means the best seats and the lowest price! This option expires on June 24, 2022.

Subscribers also have early access to single tickets by contacting the Box Office.

Ways to Save

Group Discounts

Main Season concerts
Groups of 10 or more receive a 10% discount on regular price tickets to Tafelmusik’s main season concerts and Messiah (excludes premium concerts at Jeanne Lamon Hall). Tickets must be purchased in one order to receive the discount. For information on placing a group order, please contact Giulia Mandel, Associate Director of Audience Services at 1 (833) 964-6337 ext. 250 or by email at gmandel@tafelmusik.org.

Tafelscene (ages 19-35)

Audience members between the ages of 19-35 can sign up for the Tafelscene email list to receive discounted single ticket offers. Single tickets are $20 for best available seating to select concerts, available only online through Tafelscene emails. Tafelscene members may bring one guest older than 35, as long as the member is the one booking the tickets.

Tafelscene members are also invited to intermission lounge parties with free drinks when possible.

 

 

Digital Concerts

Payment is processed upon receipt of order. It is the responsibility of the ticket holder to check your ticket for the correct performance, day of the week, and start time. Program and artists are subject to change without notice, single ticket prices are subject to change. For information on ticket returns, please see below.

Tafelmusik regrets that it cannot accept conditional orders, and all subscription seating requests are subject to availability and are not guaranteed. Unauthorized re-sale of tickets is prohibited, and may result in tickets becoming void without notice. Tafelmusik is not responsible for tickets purchased through any unauthorized sales channel, and such tickets cannot be honoured.

All ticket prices include HST and single tickets are subject to a $4.00 service fee. Accepted methods of payment are: Visa and Mastercard.

All subscription packages are subject to a $10.00 per package processing fee. This fee will be waived until the Early Bird deadline on May 24, 2022.

Conditions of sale: Ticket holder acknowledges and agrees to assume all risks incidental to any event for which this ticket was issued, whether occurring before, during, or after such event. Due to the nature of digital performances, it is not possible to predict when technical difficulties may occur. Please read our Technical Support Disclaimer for information on technical support.

Tafelmusik reserves the right to refund the purchase price and refuse admission or expel from the premises without refund any person whose presence or conduct is deemed objectionable. Please see our Patron Code of Conduct, found here.

When you purchase your digital ticket or Digital Season Pass you will receive unique links and passwords by email to access the concert or event. This secure link is your virtual ticket to watch the broadcast. Please do not share or redistribute this link.

The ticket holder is responsible for providing Tafelmusik with an accurate email address in order to receive their digital tickets. Emails may sometimes be delivered to a promotions, spam, or junk folder—please search “Tafelmusik” across all folders if you cannot find your email and mark the email address tickets@tafelmusik.org as “safe”. If you do not receive our emails, please contact the Box Office.

Upon completion of your purchase, you will receive an order confirmation email which will contain your link and password to the concert or event. One week prior to the premiere of an online concert or event, you will receive a reminder email, and you will receive an information email the day of a premiere.

For the Digital Season Pass Terms of Service, please visit this page.

Tafelmusik digital content is accessed through a digital streaming service. In order to access this service, an internet connection is required, as well as a personal computer, portable media player, or other device that meets the established system and compatibility requirements. Compatible devices are subject to change.

The cost of an internet connection and compatible device is at the user’s expense.

Tafelmusik is not responsible for a user’s inability to access a performance due to matters related to internet connection or the use of incompatible devices or software. Refunds or exchanges will not be available in these matters. If Tafelmusik is unable to deliver the concert or event in a fashion deemed internally satisfactory, patrons will be contacted and informed of their options.

Access to digital performances is intended for the purchaser and their household. Beyond a user’s household, a user may not transfer, copy or display digital content; sell, rent, lease, distribute, or broadcast any right to the digital content; remove any proprietary notices or labels; attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other content protection system used by Tafelmusik; or use the streaming service or digital content for any commercial, unintended, or illegal purpose.

For more information on how to access our digital performances, please visit our How To Access page.

Tickets to digital performances are available for sale until the premiere begins. If you join a digital performance or event after the premiere begins, you will be able to watch the performance or event in its entirety after the premiere concludes within the time allotted by your ticket type. Ticket holders are responsible for knowing the length of time they can access a performance or event.

Frequently Asked Questions

Are you new to classical music events in Toronto and online? Not sure what to expect from one of our concerts? Or how to enjoy our music online? We hope this guide on the Tafelmusik experience experiencing Tafelmusik will help!

Tafelmusik live concerts are a special experience. Usually, we perform as a chamber orchestra (between 8 and 15 players), and we find this means you can hear every note! Sometimes you’ll see our chamber choir, or a much bigger group with a variety of instruments—it depends on the program! We hope you’ll feel the unique energy of sharing in an in-person musical experience—there’s nothing like it. Concerts at our home venue, Jeanne Lamon Hall, Trinity-St. Paul’s Centre, have an intimate feel, but we also perform at bigger venues, including Koerner Hall and Massey Hall.

All live Tafelmusik concerts at Jeanne Lamon Hall are subject to our Audience Safety Policy, found here. In it you’ll find everything you need to know about our efforts to keep you and each other safe! We know returning to the concert hall can be a hard decision, so please reach out if you have questions about our safety protocols.

We want our concerts to be a safe experience for everyone, and that’s why we offer many easy to access options if you are not able to attend. If you can’t give your ticket to a friend, you can donate the value to Tafelmusik (you’ll get a charitable tax receipt), put the money on your account for future use, or receive a refund.

 

Whatever you want! Some people like to wear relaxed clothing, and others see a Tafelmusik concert as an opportunity to dress up—it’s up to you.

Flash photography and video recording of any kind are not permitted, but if you want to snap a picture while the orchestra takes a bow, go for it! Venue staff are also available to answer questions if you’re unsure.

We recommend arriving early so you have plenty of time to get to your seat. Jeanne Lamon Hall usually opens 45 minutes before the concert starts. For details on performances at other venues, please check the venue website.

There isn’t on-site parking at Jeanne Lamon Hall, where we usually perform, but there is paid parking available nearby. For more information, visit our Venues page.

You’ll receive your digital house program by email on the day the concert premieres.

Check out our Venues page for detailed information. Jeanne Lamon Hall, Trinity St-Paul’s Centre, is accessible by ramp and has wheelchair seating available on the ground floor, as well as a fully accessible gender-neutral washroom. If you’re accompanied by a support person, contact our Box Office and we’ll arrange for their ticket at 50% off.

Usually, people clap at the end of a piece, not the end of a movement. You can follow along in your program if you’re unsure. But don’t feel bad if you feel moved to clap at a different time—the orchestra is grateful for your applause, no matter when it happens!

Concerts at Jeanne Lamon Hall in our 2021/22 season don’t have intermissions, but when we perform at other venues, or for specific concerts, there may be—be sure to check your ticket information, the concert page on our website, your program, or call the Box Office if you’re unsure! We look forward to bringing back intermissions in 2022/23, so check here for updates or contact us when the season starts.

In-person pre-concert chats are on hold for the 2021/22 season. For most of our live concerts, we’ll send ticketholders a digital chat before the performance. If your concert does not have a chat, we will let you know in your ticketholder information emails.

Most of our concerts are around 70 to 80 minutes, but some (like Handel’s Messiah) are longer. Chamber concerts for families and in the community may be shorter, closer to 30 or 40 minutes.

You’ll find the repertoire and program listing on the concert page on our website or in your program, and you can always call or email the Box Office if you need help.

In our 2021/22 season, we send programs by email in advance: as a link to a PDF, which you’re welcome to bring to the concert with you. We also post signs with QR codes you can scan for your program. Check the concert webpage or call the Box Office for details on the program for your concert. Contact us or visit this page in August 2022 for information about programs in our 2022/23 season.

There are three options for your tickets. When ordering online, just select the shipping method you prefer. When ordering over the phone from the Box Office, just let our team know your preference and they’ll arrange it for you.

  • Mobile: this will be sent by email as a QR code, which our staff can scan either on your electronic device (like an iPhone), or from a printout
  • Print at Home: also sent by email, this is sent by email as a PDF with a barcode, which our staff can scan on your electronic device, or from a printout
  • Box Office pickup: select this option and you’ll need to pick up your tickets from the Box Office before the concert. We recommend you arrive about an hour before the concert starts in case there’s a line. Please note there is a $1 fee for Box Office pickup.

For 2022/23 subscription tickets, check back here or contact us in August for more information!

 

We know everyone does their best to be on time, but sometimes being late can’t be avoided! Our Front of House Manager will tell you when it’s ok to go in—the amount of time you’ll have to wait will vary depending on the pieces being played

The great thing about digital concerts is that you control the venue: join us in your PJs with a cup of tea (or a glass of wine), have a watch party with your friends and family, or just sit back with your headphones and enjoy the music. Join us for our Digital Season Pass and you can watch at night, during your lunch break, or over dinner—it’s up to you!

Review our handy guide, How-to-Access, for tips and best practices to get the most out of your digital concert experience. Log on a few minutes early, or better yet, try out our test showcase found here (password 12345) to make sure your audio and video are working properly before the event.

 

Our Digital Season Pass is  available online, and if you’re having trouble purchasing you can call our Box Office for assistance at 1 (833) 964-6337 or email tickets@tafelmusik.org.

Tickets to our digital concerts are sent by email, in most cases as a link and password. We’ll also include the link and password in your order confirmation (your receipt) so you’ll have it right away.

With our Digital Season Pass, you get to watch all the concerts from their premiere time up until August 31, 2022. Buy a General ticket and you get to watch the concert for its premiere; buy a Standard ticket and you get 48 hours (2 days); and a Deluxe ticket gets you 7 days (one week).

Don’t worry if you sign on after the concert begins—with a Deluxe or General ticket you’ll be able to watch it from the beginning after the premiere concludes (and with a Digital Season Pass you can watch as often as you want!). In most cases, you can find this link in your information email, and we’ll also send it to you after the premiere.

It’s so frustrating when that happens. But we’re here to help! Click here for tips, and here to find out how our Box Office can help.

You can find the full listing on the concert page on our website, and our digital concerts have title cards listing the repertoire and composer. We’ll also send you a link to the program listing in your concert information email, which is sent two days before the concert.

You’ll receive your digital house program by email on the day the concert premieres. If you buy a Digital Season Pass, you’ll receive a special link to past digital programs.

Most Tafelmusik digital performances are around 70 minutes. If you check the concert page on the website, we’ll list our best estimate.

Most of our digital programs don’t feature an intermission.

Support and Donation Questions

There are many ways to help:

Tell your friends and family: we’d love for them to join us! You can invite them to follow us on YouTubeFacebook, or Instagram—and don’t forget to sign up for emails.

Donate: Tafelmusik is a Canadian charitable organization whose resources are used entirely to advance the education of music of the past. We rely on donations from our community to make our activities possible. Click here to help us keep sharing beauty and joy through music.

Volunteer: while our volunteer program is suspended due to COVID-19, we accept applications year-round, and offer many exciting positions. Click here to find out more.

 

Thank you for donating! Charitable tax receipts are emailed regularly. If you’d like to receive yours by standard mail, just let us know by emailing donations@tafelmusik.org

General Questions

We’re so happy you have questions! Email feedback@tafelmusik.org and we’ll do our best to get you answers — our musicians and staff keen to keep the conversation going.

You can also visit our blog to read about current and past events.

We are so glad to hear it! Click here to purchase a gift card. Gift cards are available in any dollar amount of your choosing.

Upon purchasing your gift card, you will receive a confirmation email which contains a 10 character code. Please retain this code for your reference: this is what you will use to redeem a purchase in future.

Is this a gift for someone else? Forward your confirmation email to your gift recipient, who can use the 10 character code to make a purchase of their choice.

To redeem a gift card code, please follow the below instructions:

  1. Have your ten digit gift card code ready
  2. Shop as usual, and add an item to your cart
  3. Proceed by clicking “Purchase” button at bottom
  4. Proceed by clicking “Check Out” button at bottom
  5. At bottom of page, see “Apply Gift Certificate”, enter gift certificate code here, and press “Apply Gift Certificate”: the amount of your gift certificate will be applied to your purchase balance
  6. Click “Complete Order” to proceed, and pay outstanding balance (if any) at the next step

Depending on your email host or filters, sometimes our emails end up in a promotions, junk, or spam folder. Try searching “Tafelmusik” across all your folders, and be sure to mark tickets@tafelmusik.org as “safe.” If our emails still aren’t coming through, contact our Box Office and we’ll be happy to help tickets@tafelmusik.org

Through our in-house record label, Tafelmusik Media, we have produced a catalogue of award-winning recordings which have garnered nine JUNOs, and numerous other recording prizes. You can find a full list of our recordings here, and stream our music on Spotify, Apple Music, Primephonic, and more. Because of the pandemic, we have suspended internal merchandise sales. However, many of our albums are available for purchase from other retailers online!

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